Frequently Asked Questions
Everything you need to know about your distraction-free writing experience.
What is the typical shipping time for international orders?
We offer worldwide shipping. Orders are typically processed within 2 business days, and international delivery usually takes between 7 to 14 business days depending on the destination and customs processing.
What is your return policy for electronic devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original packaging and condition within 30 days of delivery for a full refund, minus shipping costs.
Does my Freewrite device come with a warranty?
Yes, every new device includes a 1-year limited warranty that covers manufacturing defects. We also offer extended protection plans at the time of purchase for additional peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Shop Pay Installments for eligible customers.
How do I sync my drafts to the cloud?
Your device automatically syncs to our Postbox cloud service via Wi-Fi. From there, you can configure your account to automatically export your work to Google Drive, Dropbox, or Evernote.
Are the screens E-ink or LCD?
To ensure the best writing experience without eye strain, our devices utilize high-contrast E-ink displays. This technology mimics the appearance of ink on paper and is perfectly visible even in direct sunlight.